- What is joyfulsail.com’s shipping policy?
We offer domestic shipping within the United States. All orders are typically shipped within 3-5 business days of confirmation, depending on your location and the shipping method you choose. - How do I track my order?
You can check your order status by visiting the “My Account” section on the website, or by tracking your shipment using the link in your order confirmation email. For further assistance, please contact our customer service team. - Does joyfulsail.com offer international shipping?
Currently, we only support domestic shipping within the United States. We will consider international shipping as we expand our business. - How do I request a return or refund?
If you need to return an item after receiving it, please contact our customer service team within 30 days to submit your request. Please ensure that the item is unused and in its original packaging. For more information, please refer to our Refund and Return Policy. - What if the item I received is defective or damaged?
If the item you received is defective or damaged in transit, please contact us within 24 hours of receiving the goods and provide photo evidence, and we will process a replacement or refund for you. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Orders can be modified or cancelled before shipment, but once the order has been processed or shipped, you will need to return it in accordance with our return policy. - What are the payment methods?
We accept major credit cards (Visa, Mastercard, American Express), PayPal and other online payment methods. All payment information is protected by encryption technology. - What is the warranty and after-sales service of the product?
We provide a limited warranty for most products, and the specific warranty terms will be stated on each product page. For more information, please contact us through customer service. - Does joyfulsail.com have a physical store?
Currently, we are an online e-commerce platform, and all products are sold through our official website. We will consider the possibility of opening a physical store in the future.